Has mastered over 39 languages and 106 dialects in Asia. It's able to understand human intent in mixed languages.
Is able to orchestrate tasks in a conversation. It is particularly good at doing click-to-call between the customer with the company service or sales reprensetative. in a chat.
Is readily integrated with the top 10 CRM in the world. It can be used retrieve ticket information from third party CRMs, or insert captured interaction into third party CRMs.
Is skilled at Alternate Positioning to achieve the most optimal outcome for the customer. It engages the customer in small talks to discover customer motivations, and seeks to offer alternative solution to the customer.
Has mastered over 39 languages and 106 dialects in Asia. It offers real-time translation capabilities in live chat conversations.
Is a master of low-effort resolution by finding the most optimal solution for the customer even in the most difficult situations. Tightly integrated to the knowledge base, and understands relationships between entities mentioned in a conversation to give the most human-like resolution.
Eyes sales opportunities in a conversation especially after a low-effort resolution or after providing value enhancement to the customer It either does upselling or cross-selling to the customer when opportunity arises at a mature stage of a conversation.
Displays human-like ability to empathize with the customer. Interprets and responds to human emotions so humans feel the bot is able to relate to their needs.
Aims for a smooth flow-driven conversation with the customer. Uses smart answers as options to the customer. Able to handle free text inputs.
Integrates into the scheduling module of our omnichannel platform. Particularly useful for businesses that rely on appointments to generate revenue.
Tightly integrated with knowledge base. Adept at picking up customer intent and matches it with the most accurate answer from knowledge base.
Capable of handling out-of-flow conversations through its tight integration with the knowledge base
Has a healthy dose of entity relationship understanding, it is capable relating in a human-like manner.
Makes its way across web, mobile messaging and social media channels. It embodies the "configure once, run anywhere" approach.
Captures enquiries and requests that could not be answered for human-in-the-loop reinforcement learning.
Eyes opportunities to add value after a low-effort resolution has been reached for the customer.