Superheroes is an enterprise agentic AI platform and a catalogue of operators built for regulated work. Deploy it in your own environment and run it with your team, or hand us the outcome and pay only when the evidence for it exists in your system of record. Same operators, same governors, same audit trail — two ways to carry the risk.
Most AI is sold as capability and priced as software. Capability is not an outcome, and software pricing means you carry all the risk of it not working. We commission an operator the way you would commission a team: it is given one thing to own, the evidence that proves it did, the powers to do it, and the point at which it must stop and hand the case to a person.
An operator that "helps with collections" cannot be priced or held to anything. One that owns cured accounts can be.
If we cannot name the field in your system that changes when the work is done, there is no outcome yet and we will say so before a contract exists.
Anything that can reverse — a lapse, a chargeback, a broken arrangement — reverses the invoice too. An outcome that unwinds was never earned.
Every operator has conditions under which it stops and calls a person. Those are yours to set and we cannot override them.
Whether you license it or we operate it, the machinery is identical. Four layers, deployable where your regulator requires it, with the controls enforced in the runtime rather than asked for in a prompt.
Voice, chat, documents, ledgers and case systems parsed into one working record per customer. Redaction applies at this boundary, so raw identifiers never reach a model.
Sense, decide, act, observe, verify — with a turn budget, a stop rule and a verification step on every cycle. Every output carries a confidence and an auditable chain.
Action, outcome and consequence retained per client, never mixed across tenancies. Model-independent: when a better foundation model ships, the operating history carries forward.
Squads, sequential or concurrent, with join rules. Handover records, contact governors and stand-down rules enforced above every operator in the squad.
Group. Policy, licence allocation across business units, spend and assurance. Department. Squads, the escalation queue, performance against target. Build. The operator catalogue, the workflow designer, evaluation suites and release gates.
SSO and directory sync · role-based access · full session recording and replay · export of every record on demand · integrations with core banking, CRM, ticketing, telephony, payments and identity.
Most enterprises start by licensing the platform, because the budget line already exists and the data cannot leave. Some hand us the outcome from day one. The route matters less than the fact that you can move between them without changing platform, operators or governors.
The platform and the operators you select, in your environment. Your team builds and runs the squads. Priced per operator per year plus platform, with volume bands — a budget line your procurement already understands.
You carry delivery risk. You keep every efficiency you find.
We hold the platform, the squads and the escalation desk. You are invoiced per evidenced outcome, with clawbacks where the outcome can reverse, and nothing below the agreed quality gate is billed at all.
We carry delivery risk. You pay for results, not capacity.
The licence, at a reduced rate, with a contracted outcome floor. If the squads do not clear the floor in the period, the shortfall is credited against the next one.
Risk is shared. The most common route for a first enterprise year.
| Deploy | Operate | Deploy with a floor | |
|---|---|---|---|
| Priced on | Operators and platform, annually | Evidenced outcomes only | Reduced licence plus an outcome floor |
| Who runs the squads | Your team | Ours | Your team, our success desk alongside |
| Escalation desk | Yours | Ours, sized to the escalation rate | Yours |
| Where it runs | Anywhere, including air-gapped | Our single-tenant, in your jurisdiction | Anywhere |
| Who carries conversion risk | You | Us | Shared to the floor |
| Typical first buyer | Group CIO with a data-residency mandate | COO of a business line with a number to hit | CFO who wants the licence but not the pilot risk |
Each product is standalone — purpose-built for its business function, sharing the Superforce intelligence layer for persistent memory and cross-product signal transfer.
Digital humans that host live streams, human-like voicebots that make calls, and agentic field sales helpers — 24/7, infinitely scalable, always on-brand.
AI-powered digital humans that host Facebook Live, Zoom, and website live streams — presenting products, handling objections, and closing orders without a human presenter. Available 24/7, infinitely scalable.
AI voice agents that proactively call prospects — qualifying leads, following up on quotes, reactivating lapsed accounts. Handles rejection, navigates gatekeepers, escalates hot prospects at exactly the right moment. Thousands of simultaneous calls, zero fatigue.
Every inbound call handled with warmth and product depth — answering enquiries, processing bookings, turning support calls into sales opportunities. First-call resolution as the baseline. Upsell and cross-sell built in.
Personal AI co-pilot for every field rep — briefed before each visit, logs outcomes by voice note. Supervisor agent monitors the entire team in real time: visit cadence, pipeline health, daily briefings without manual reporting.
Digital human on FB Live — 28 orders taken autonomously. Outbound bot: prospect "Azhar bin Kamal" showing high intent — escalated to human closer. Inbound: 3 enquiries converted to upsells in last hour.
SuperBlaze is your Agentic AI marketing engine — autonomously running WhatsApp campaigns, dominating search rankings, optimising Google Ads spend, and orchestrating every digital channel without a marketing team holding the wheel.
End-to-end WhatsApp campaigns — segmenting contacts, crafting personalised broadcasts, managing two-way conversations, converting replies into sales. Knows when to push, when to nurture, when to hand off.
Continuously audits your site, identifies ranking opportunities, generates SEO-optimised content, builds internal link structures — without briefing an agency. Tracks keyword movements daily and self-corrects.
Always-on agent managing your Google Ads account — writing copy variants, adjusting bids in real time, killing underperforming keywords, scaling winning ad groups. Outperforms manual management from day one.
Email, social, push, retargeting, and display ads coordinated as one unified agent — syncing messaging, A/B testing creative, shifting spend toward what's working in real time.
SuperHire is your end-to-end AI people agent — autonomously acquiring talent, onboarding hires, developing employees, retaining your best people, and managing exits. One persistent memory across every person's entire journey.
Monitors headcount gaps, writes JDs, posts to all boards, screens resumes, scores candidates, schedules interviews, and generates offer letters — a near-fully autonomous hiring pipeline from requisition to signed offer.
Identifies skills gaps, assigns personalised learning paths, and proactively maps employees to open opportunities in other departments before they consider leaving externally.
Autonomous pulse surveys, sentiment analysis across every channel, and real-time flight risk scoring per employee. Triggers proactive retention interventions before the resignation letter is written.
AI exit interviews, knowledge transfer coordination, access revocation, and statutory compliance across any jurisdiction. Every exit insight feeds the hiring agent — the same mis-hire is never made twice.
Priya S. flagged high flight risk — sentiment dropped 3 weeks running. Agent identified strong match with the Product team — internal transfer surfaced to both managers before she considers leaving.
SuperBill manages subscriptions, automates recurring revenue, recovers failed payments, and optimises pricing — without anyone touching a spreadsheet.
Full lifecycle — trials, activations, upgrades, downgrades, pauses, and cancellations. Flat-rate, per-seat, usage-based, and hybrid pricing. Plan changes are prorated and reconciled automatically with zero manual intervention.
When a payment fails, the agent reasons — dynamically sequencing retries, switching payment methods, negotiating payment plans for high-value accounts. Recovers significantly more than static dunning rules ever could.
Ingests usage events from any source in real time — API calls, seats, storage, transactions — and translates them into accurate invoices. Handles complex tiered and volume pricing with full auditability.
Tracks MRR, ARR, churn, expansion, and LTV in real time. Surfaces pricing optimisation opportunities and executes annual billing nudge campaigns autonomously.
14 accounts on monthly plans showing annual conversion signals. Agent queued personalised annual upgrade offer for each. Projected ARR uplift: +$38,400.
SuperServe proactively onboards customers, monitors account health, orchestrates renewals, and expands revenue — without a CS team chasing spreadsheets. SuperSales closes the deal. SuperServe makes it stick.
Personalised onboarding journey with milestone tracking and automated check-ins. Every customer reaches their first value moment faster, with intervention triggers if adoption stalls.
Continuously tracks usage signals, login frequency, and support patterns to build a real-time health score per account. Detects churn risk weeks before a cancellation — and triggers a save play automatically.
Generates personalised Quarterly Business Reviews from live usage and outcome data — automatically. Every customer sees their ROI clearly, every quarter, without a CS rep spending days building decks.
Identifies upsell and cross-sell moments from usage patterns. Flags renewal risks early and executes save plays — turning Customer Success into a revenue function, not just a cost centre.
SuperVision detects scam calls in real time, enforces AI guardrails across every system, and runs autonomous cybersecurity operations that act faster than any human team can respond.
Analyses every inbound and outbound call — detecting scam scripts, social engineering, impersonation attempts, and voice cloning. Flags and intercepts suspicious calls before damage is done.
Enforces safety and compliance policies across every AI system — monitoring outputs, blocking policy violations, flagging hallucinations, ensuring agents only act within sanctioned boundaries.
Always-on agent monitoring your entire attack surface. Automatically isolates threats, patches exposed vectors, and generates incident reports — acting in seconds, not hours.
Identifies AI-generated audio, synthetic video, and cloned voices in real time. As deepfake attacks become the primary vector for executive impersonation and financial fraud, SuperVision is the detection layer your organisation cannot afford to be without.
Nine business functions. Every entry below shows what it owns, what proves it, and what it costs when proven. Prices are catalogue list; contracted prices are negotiated per client and per volume.
Three ways an operator gets into your squad. Forty ship with the platform. Your own team builds one in the studio without writing a prompt from scratch. And accredited third parties publish theirs into the same venue. All three arrive with the same commission plate, run under the same governors, and are billed the same way — the source changes; the standard does not.
Forty operators across nine functions, built on eighteen years of running these operations ourselves. Versioned, evaluated and improved continuously — every client running Rebound gets the same champion version, tested against the fleet's own history before it ships.
Fastest to value. Start here, replace what does not fit.
Your operations lead — not an engineer — writes what the operator owns, the evidence that proves it, the systems it may touch, and when it must stop and call a person. The platform assembles the loop, enforces the guardrails, generates the test suite and holds it at the gate until it passes.
Your domain knowledge, your operator, private to your group.
Specialists publish operators into the venue — a claims triage tuned to Indonesian motor policies, a Bahasa collections flow, a Shariah compliance reader. Accredited before listing, certified against our suites, and contracted through us rather than through them.
Depth we would take years to build. Available this quarter.
An operator you build stays private to your group unless you choose to publish it. If you do, it earns on every outcome it banks elsewhere.
Security review of the build and its dependencies. Evidence clause and clawback window declared in writing. Hand-over triggers and never-list enforced by the venue rather than by their prompt. Four evaluation suites run by us, against our adversarial cases as well as theirs — one policy failure blocks the listing. Assumed and observed conversion published side by side with the count behind them. Residency honoured: it runs inside the hirer's jurisdiction and the builder never sees the hirer's customer data.
Accreditation is reviewed continuously, not once. A listed operator that drifts below its published numbers is delisted from new squads before anyone has to complain.
You contract with Superheroes, not with the builder. We hold the settlement, honour the clawback and own the dispute if an outcome is contested. Third-party operators are priced per outcome like ours, with the venue taking a share and the builder paid on the same evidence — never on installs or seats.
Operators you build yourself carry no licence fee inside your own group. You already paid for the platform; the studio is part of it.
Processor track. Enterprise work. You instruct, you hold consent, nothing crosses to another client — including to a third-party builder whose operator you hired.
Controller track. Marketplace work where the end customer signs up to the venue itself and consents there. Only on this track can learning move across participants, and only within what that consent describes.
Which track applies is written into the contract before anything runs and shown at the top of every console screen. It is never inferred and never quietly changed.
Source — ours, yours or theirs — determines where the operator came from and who earns when it banks an outcome. It does not affect the governors, the audit trail, the evidence clause, the clawback window or the jurisdiction of the data. Those are set by the platform and the contract, not by the operator's author.
A third-party operator running in your squad is governed by your settings, not the builder's. They cannot alter the hand-over triggers you set, they cannot read the data they are not connected to, and they cannot see your results.
This is how we size a licence and how we set an outcome price — the arithmetic is the same either way. Most of what these operators produce is not revenue, and counting only revenue makes two thirds of the work look like a cost centre. That is how automation gets bought for the wrong reason and cancelled for the wrong one.
New income that would not otherwise exist. A signed application, a saved renewal, a second product.
Hours your own people no longer spend, at your own loaded rate. The largest line for most operators.
Expected loss not incurred. A breach caught before publication, access revoked on the last day, a complaint closed inside the regulator's clock.
Working capital timing. Reported separately and never counted as profit — your CFO would make that distinction before we did.
Illustrative. Under Operate the price per outcome is what you pay. Under Deploy it is the number your annual licence has to beat — and we will show you the same calculation either way. Every engagement starts by agreeing your real baseline; we cannot price against a number you have not measured, and neither can you.
Anyone can demonstrate an agent that talks to a customer. In a regulated business the question is narrower and harder: under exactly what conditions does it refuse to continue, who set those conditions, and can the vendor switch them off? Ours are set by you, enforced in the runtime rather than in a prompt, and we cannot disable them.
Hardship declared. Vulnerability signal. A customer asking for advice rather than information. Suitability doubt. Legal threat. Regulator mentioned. Any one of these stops the operator and calls a person — and the list is yours, not ours.
If any operator working an account trips a trigger, every operator working that account stops. A vulnerability signal detected on a service call silences the sales operator too.
One squad, one voice. Total contact per customer is capped across every operator and every channel, so five agents cannot independently decide today is a good day to call.
No operator may contact an account without the record from the one before it — consent basis, disclosure already made, everything already said, running contact count. Missing any of it, the case is refused rather than started cold.
Every operator says it is an AI, unprompted, at the opening. This is not configurable.
Every turn recorded and replayable by you and by your regulator. Raw customer identifiers redacted at the boundary so they never reach a model. Neither can be switched off, by you or by us.
You instruct, you hold consent, you own the record, and nothing crosses to another client. Data stays in its own jurisdiction — Malaysia in Malaysia, Indonesia in Indonesia — and a squad may span your business units only where the law allows it. A controller arrangement exists for marketplace products and is never the default.
Your group sets policy, allocates licences and can lock a governor against its own units. Your department heads build and tune squads inside that policy. We hold the catalogue and the pricing — and see none of your customer data beyond what a named operator is instructed to act on.
Every operator carries a catalogue assumption — the rate at which it is expected to bank its outcome. Every deployment reports what it really did. Both numbers are in the console you are given, side by side, with the count behind them. A vendor unwilling to show you the second number is quoting you the first.
| Operator | Owns | Assumed | Observed across clients | Range | Outcomes behind it |
|---|
Illustrative of the reporting format. Your own figures replace these from the first week of a pilot.
Golden cases written by people who used to do the work. Adversarial cases — confused, hostile and evasive customers, and prompts designed to move the agent. Policy cases drawn from your never-list and your regulator. Regression cases mined from production.
A single policy failure holds the release, whatever the rest of the suite says. No change reaches your accounts without clearing the gate, and the gate is raised for anything carrying money or a regulator.
Because we are paid on evidenced outcomes, every banked result is a positive label and every clawback a negative one. The test set that matters most is the one nobody has to write — and it grows every month you run.
Three verticals where operators are live — with specific workflows, real pricing, and named outcomes. Each is a complete brief for that buyer.
78% of PropertyGuru and iProperty leads go to the first agent who replies within five minutes, and 47% arrive after 7pm. Whoever answers first books the viewing — Superheroes answers in under a minute, qualifies budget and timeline, and books the slot before any competing agent has opened the app.
Every PropertyGuru, iProperty, and Mudah enquiry gets a WhatsApp reply in under 60 seconds — budget, location, timeline, and financing captured conversationally before the buyer moves on to the next listing.
Night-before and morning-of reminders with directions, access notes, and one-tap reschedule. No-show rates drop from ~22% to single digits. Your Saturdays stop getting wasted on empty viewings.
Every lead from the past 12 months re-engaged on the right trigger — new listings in their target area, price drops, or a personalised check-in. Dead pipeline becomes live pipeline with zero agent effort.
For principals: response times, viewing counts, and lead quality monitored in real time. High-intent leads auto-routed to the closers. Daily briefings without anyone building a report.
One in five Malaysian dental appointments vanishes. A morning voice call, a reschedule sequence and a deposit on high-value slots take no-shows from 18% to single digits.
At 9am the day before every appointment, a natural-sounding voice call confirms the patient's slot. Missed calls get a WhatsApp follow-up. Clinics using morning voice calls see 40% fewer no-shows than WhatsApp-only.
48-hour reminder with one-tap confirm. Patient hesitates? System instantly offers alternative slots — turning silent cancellations into moved appointments that still bill.
Crowns, root canals, implants — any slot above RM500 gets a refundable deposit via FPX, card, or DuitNow. No-show rates on deposit-secured slots drop to near zero.
Moment a slot frees, it's offered to your waitlist — most cancellations refilled in under an hour. Patients overdue for check-ups get a warm personalised WhatsApp nudge at the right interval.
67% of lapsed certificates had no contact from the agent in the 60 days before expiry. Across a 60-agent downline forgetting ten renewals each, that is RM120,000 of production dissolved without anyone noticing.
Every expiring certificate tracked across your entire downline. Personalised WhatsApp touchpoints at 60, 30, 14, and 7 days before expiry — in the participant's language, referencing their plan by name. Payment via FPX, card, or DuitNow.
Every agent's response rates, renewal follow-up completion, and last-activity timestamp — real time. Agents going quiet get flagged. At-risk certificates auto-escalated when a downline member hasn't acted within 5 days.
New enquiries from digital ads and referral links routed to the right agent — geography, language, and capacity — within 60 seconds. Qualification on WhatsApp before the agent picks up the phone.
After a certificate renews, the agent is prompted with the right upsell — medical card top-up, critical illness rider, child plan. The right offer at the moment of highest trust, without the agent needing to remember.
A first engagement is a single squad against a single outcome, measured against your current baseline, with a break-even we show you before you sign — licensed into your environment, operated by us on the outcome, or licensed with a floor. If it does not clear the baseline in the first quarter, it should not widen, and we will say so before you do.
We name the field in your system that proves the outcome, and your current cost per outcome. If we cannot do both, we stop here and tell you why.
The squad runs alongside your team without contacting anyone, then takes a small share of real volume under your governors. You see observed against assumed from the first week.
Live at volume with the governors enforced and the evidence reported weekly. At the quarterly review you pick the commercial model that fits — licence, outcome, or licence with a floor — against the baseline you set in week one rather than a number we chose.